Effective Date: 2026-01-01
Company: Xiamen Frand Technology Co., Ltd.
Address:Floor3,JiapinIndustrypark,JimeiDistrict,XiamenCIty,China
Contact: sunny@frandchina.com | 86 18159886031
Website: www.frandchina.com
This Privacy Policy describes how we collect, use, store, share, and protect personal information obtained through our website, inquiries, quotations, contracts, customized equipment services, after-sales support, and other business activities. It applies to all visitors, customers, and business partners . By using our services, you consent to the practices described in this Policy.
1. Personal Information We Collect
We collect only the minimum necessary personal information for business and contract performance:
- Identity & Contact Data: name, job title, company name, email, phone number, address
- Business & Project Data: inquiry content, technical requirements, drawings, specifications, quotation/contract information, delivery and installation details
- Service & After‑sales Data: maintenance records, feedback, logs related to equipment operation (if applicable)
- Website & Communication Data: IP address, browser type, access time, pages viewed, cookies (if enabled), and communication records with us
We do not collect sensitive personal information (e.g., ID card, health data) unless explicitly required by law or contract and agreed by you.
2. How We Use Your Information
We use your personal information only for the purposes stated at collection:
- To provide customized non‑standard equipment design, quotation, manufacturing, delivery, installation, and after‑sales services
- 1. To communicate with you regarding projects, technical support, updates, and service notifications
- 2. To perform contracts and legal obligations (e.g., invoicing, compliance, warranty)
- 3. To improve our products, services, and website functionality
- 4. To send marketing or industry information only with your explicit opt‑in consent
- 5. To protect our legal rights, safety, and prevent fraud
3. Sharing & Disclosure
We do not sell, rent, or lease your personal information. We may share it only:
- With your consent: when you explicitly agree to sharing
- With authorized service providers: third parties (e.g., logistics, installation, payment, cloud hosting) who assist our business and are bound by data protection agreements
- Legal requirements: when required by law, court order, or government regulation
- Business transfer: in connection with a merger, acquisition, or asset sale (you will be notified via website or direct notice)
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4. Data Retention
We retain personal information only as long as necessary:
- Business/contract data: retained for the duration of the contract plus applicable statutory retention periods (e.g., tax, accounting, warranty)
- Marketing data: retained until you opt out
- Website/log data: retained for a limited period for security and analytics
After the retention period, we delete or anonymize your data in a secure manner.
5. Data Security
We implement industry‑standard security measures to protect your personal information from unauthorized access, loss, theft, alteration, or destruction:
- Access control, encryption, firewalls, and regular security updates
- Confidentiality agreements with employees and vendors
- Secure storage of drawings, technical data, and customer information
However, no electronic transmission or storage is 100% secure; we cannot guarantee absolute security.
6. Your Rights
You may exercise the following rights by contacting us:
- Access: request a copy of your personal information we hold
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your information (where permitted by law)
- Restriction/Objection: object to or restrict certain processing (e.g., marketing)
- Data portability: request transfer of certain data (where applicable)
- Withdraw consent: withdraw consent for processing based on consent (without affecting prior lawful processing)
We will respond to valid requests within the time required by law.
7. International Data Transfer
Your personal information may be stored and processed in China, where our servers and operations are located. If we transfer data outside China, we will comply with applicable laws (e.g., PIPL, GDPR) and implement appropriate safeguards.
8. Cookies & Tracking
Our website may use cookies to improve user experience. You can disable cookies via your browser settings. We do not use tracking technologies for unauthorized profiling.
9. Third‑Party Links
Our website may contain links to third‑party websites. This Policy applies only to our data practices; we are not responsible for third‑party privacy policies or practices.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will be revised. We will notify you of material changes via our website or direct communication. Your continued use of services after updates constitutes acceptance.
12. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or personal information protection, contact us:
Xiamen Frand Technology Co., Ltd.
Email:sunny@frandchina.com
Phone:86 18159886031 
